The Exit Interview is one of the most frequently overlooked and undervalued pieces of documentation. The amount of information you can assimilate from this one interview is enormous, and a hugely helpful tool in shaping your future practices of the business.
Whenever an employee leaves an organisation, they have a story to share. It is your responsibility to give them the opportunity to share their experience with you wholly; the good, the bad and the ugly.
I have conducted hundreds of exit interviews myself, I am always interested in identifying common patterns or recurring themes as to why people choose to move on. The danger is, that if the same issues are highlighted time and time again, other employees are likely to be feeling the same way. It will only be a matter of time, before they too decide to leave.
Below are a few tips to help you design an effective exit interview template
- Ask open and closed questions
- Do not ask leading questions
- Give the employee opportunity to expand on their answers.
- Do not interrupt
- Give the employee the exit interview questions a couple of days before the interview to give them the chance to make notes and give more considered responses
- Conduct the interview in their last week, preferably on their last day
For more detailed help with writing and conducting an effective exit interview, please give us a call on:
07388 537 435.